

BUILDING TEAMS AND COMMUNITIES WITH ENTERPRISE SOCIAL
The Product: A Fortune 500 customer is comprised of globally dispersed teams in various regions and time zones. Executive leadership tasked my team with developing a social collaboration tool for team members.
My Role: Product Manager, founding member, and Community Manager. Led Community Council in the strategy, development, and content management of a social collaboration tool.
Product Management Activities:
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Agile development of online community leveraging IBM Connections platform
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Collaborated with users and executives to perform needs analysis, customer journey mapping and product feature prioritization
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Curated platform content from community users, including thought-leading blog postings, articles and white papers
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Developed user adoption reporting features, influencing feature development and product roadmap
Impact:
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Over the span of 12 months, the community grew by 500%. We achieved a 100% registration success (adoption) rate amongst targeted individuals.
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Improved collaboration, knowledge sharing, and sense of community amongst employees.
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The Community would become a central hub for onboarding new employees, knowledge sharing, and team event planning.