BUILDING TEAMS AND COMMUNITIES WITH ENTERPRISE SOCIAL

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The Product: A Fortune 500 customer is comprised of globally dispersed teams in various regions and time zones. Executive leadership tasked my team with developing a social collaboration tool for team members.

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My Role: Product Manager, founding member, and Community Manager. Led Community Council in the strategy, development, and content management of a social collaboration tool.

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Product Management Activities:

• Agile development of online community leveraging IBM Connections platform

• Collaborated with users and executives to perform needs analysis, customer journey mapping and product feature prioritization

• Curated platform content from community users, including thought-leading blog postings, articles and white papers

• Developed user adoption reporting features, influencing feature development and product roadmap

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Impact:

• Over the span of 12 months, the community grew by 500%. We achieved a 100% registration success (adoption) rate amongst targeted individuals.

• Improved collaboration, knowledge sharing, and sense of community amongst employees.

• The Community would become a central hub for onboarding new employees, knowledge sharing, and team event planning.