PROMOTING HEALTH & SAFETY IN THE WORKPLACE FOR A LEADING TELECOMMUNICATIONS PROVIDER
The Product: A leading national telecommunications provider was looking to improve health and safety in the workplace for service technicians across the country. A central knowledge sharing community was launched, being central to this effort.
My Role: Product Designer. Led customer research, design whiteboarding, information architecture design, wireframe design, prototyping, launch, and post-launch design optimization.
Product Design Activities:
Customer Research: Led research via service tech ride alongs, workshops, and focus groups.
Prototype Design: Developed information architecture strategy based on customer research. Identified Value Propositions, Calls to Action, and Information Categorization for site pages. Created and validated wireframes.
Product Launch: Led transition from legacy site to launch of new intranet. Oversaw training, adoption, marketing and performance measurement activities.
Improved occurrence of incident reporting
Contributed to reduction of hazardous incidents in the workplace by 10%
Increased near-miss incident reporting by 20%