PROMOTING HEALTH & SAFETY IN THE WORKPLACE FOR A LEADING TELECOMMUNICATIONS PROVIDER

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The Product: A leading national telecommunications provider was looking to improve health and safety in the workplace for service technicians across the country. A central knowledge sharing community was launched, being central to this effort.

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My Role: Product Designer. Led customer research, design whiteboarding, information architecture design, wireframe design, prototyping, launch, and post-launch design optimization.

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Product Design Activities:

• Customer Research: Led research via service tech ride alongs, workshops, and focus groups.

• Prototype Design: Developed information architecture strategy based on customer research. Identified Value Propositions, Calls to Action, and Information Categorization for site pages. Created and validated wireframes.

• Product Launch: Led transition from legacy site to launch of new intranet. Oversaw training, adoption, marketing and performance measurement activities.

 

Impact:

• Improved occurrence of incident reporting

• Contributed to reduction of hazardous incidents in the workplace by 10%

• Increased near-miss incident reporting by 20%