I’m a product manager, a designer and a strategist. I've led initiatives with innovative brands including Amazon, IBM, and RBC engaging customers, executives, and developers from product design through to adoption and growth.
Highlights of my experience include:
Currently conduct CX research for the Alexa voice assistant at Amazon, based out of Seattle HQ.
Led the design, build and launch of a messaging and way finding application for a major North American Airport serving 16 million passengers annually.
Led roadmap development for an internal IBM knowledge share and capture community serving 500+ internal consultants across North America.
Advised F500 companies on technology strategy and post-merger integration, including the leading bank in the Dutch Caribbean. Recommendations directly generated $5M in annual opex savings in 17 countries and territories in the Caribbean serving one million customers.
Product management & rapid development of North America's first-ever Call-to-Gate airport system
Wireframes and prototype development of a personally customized performance dashboard using Strava and Garmin data
Customer research, design strategy, information architecture and wireframes for leading telco's service technician knowledge sharing community
Post merger integration of systems and operations for a leading Caribbean bank
Community and Product Manager for a Fortune 500 client's enterprise social community
Development of KPI's and performance dashboard for early stage commerce sales & marketing teams
ATIMS & Call-to-Gate, Leading North American Airport
Custom STRAVA & Garmin Performance Dashboard
Intranet Design, Leading Telco Provider
Sales & Marketing Dashboards, Early Stage SaaS Client
Airport Terminal Connections System
Product Roadmap & Strategy, IBM
Post-Merger Integration, Leading Caribbean Bank
MY KNOWLEDGE LEVEL IN PRODUCT MANAGEMENT & PROJECT EXECUTION.
PLANNING & DESIGN
Market Analysis & Sizing
Business Model Canvas
Resource Planning & Budgeting
Agile / Scrum
Rapid Application Development
Data Modeling with Excel
Keynote & PowerPoint
PRODUCT & CUSTOMER INSIGHTS MANAGER
Lead CX research and customer insights programs for the Alexa voice assistant.
PROGRAM MANAGER & PRODUCT DESIGNER
Engagement Lead for early stage innovation consulting firm specializing in experience design.
STRATEGY & ANALYTICS CONSULTANT
Strategy & Analytics consultant specializing in business transformation projects with banking, healthcare, technology and energy clients.
Sales & Marketing Coordinator (Co-op)
Led Salesforce implementation and dashboard reporting, capturing sales pipeline data to inform strategic sales and marketing initiatives.
BEEDIE SCHOOL OF BUSINESS, SIMON FRASER UNIVERSITY
Honors BBA (Management Information Systems & Marketing)
Co-op work terms at Elastic Path Software, Sierra Systems and IRIX Design
Competitor and winner of inter-collegiate case competitions in Canada and abroad
International exchange program at the Vienna University of Economics & Business