I’m a product manager, a designer and a strategist. I've led initiatives with innovative brands including Amazon, IBM, and RBC engaging customers, executives, and developers from product design through to adoption and growth.
Highlights of my experience include:
Currently conduct CX research for the Alexa voice assistant at Amazon, based out of Seattle HQ.
Led the design, build and launch of a messaging and way finding application for a major North American Airport serving 16 million passengers annually.
Led roadmap development for an internal IBM knowledge share and capture community serving 500+ internal consultants across North America.
Advised F500 companies on technology strategy and post-merger integration, including the leading bank in the Dutch Caribbean. Recommendations directly generated $5M in annual opex savings in 17 countries and territories in the Caribbean serving one million customers.
ATIMS & Call-to-Gate, Leading North American Airport
Custom STRAVA & Garmin Performance Dashboard
Intranet Design, Leading Telco Provider
Sales & Marketing Dashboards, Early Stage SaaS Client
Airport Terminal Connections System
Product Roadmap & Strategy, IBM
Post-Merger Integration, Leading Caribbean Bank
MY KNOWLEDGE LEVEL IN PRODUCT MANAGEMENT & PROJECT EXECUTION.
PLANNING & DESIGN
Market Analysis & Sizing
Business Model Canvas
Resource Planning & Budgeting
Agile / Scrum
Rapid Application Development
Data Modeling with Excel
Keynote & PowerPoint
PRODUCT & CUSTOMER INSIGHTS MANAGER
Lead CX research and customer insights programs for the Alexa voice assistant.
PROGRAM MANAGER & PRODUCT DESIGNER
Engagement Lead for early stage innovation consulting firm specializing in experience design.
STRATEGY & ANALYTICS CONSULTANT
Strategy & Analytics consultant specializing in business transformation projects with banking, healthcare, technology and energy clients.
Sales & Marketing Coordinator (Co-op)
Led Salesforce implementation and dashboard reporting, capturing sales pipeline data to inform strategic sales and marketing initiatives.
BEEDIE SCHOOL OF BUSINESS, SIMON FRASER UNIVERSITY
Honors BBA (Management Information Systems & Marketing)
Co-op work terms at Elastic Path Software, Sierra Systems and IRIX Design
Competitor and winner of inter-collegiate case competitions in Canada and abroad
International exchange program at the Vienna University of Economics & Business