01 PORTFOLIO
ATIMS & Call-to-Gate, Leading North American Airport
Custom STRAVA & Garmin Performance Dashboard
Intranet Design, Leading Telco Provider
Sales & Marketing Dashboards, Early Stage SaaS Client
Airport Terminal Connections System
Product Roadmap & Strategy, IBM
Post-Merger Integration, Leading Caribbean Bank
02 PROFESSIONAL
MY KNOWLEDGE LEVEL IN PRODUCT MANAGEMENT & PROJECT EXECUTION.
PLANNING & DESIGN
Persona Development
Wireframes
User Research
Market Analysis & Sizing
Business Model Canvas
EXECUTION
Resource Planning & Budgeting
Project Management
Agile / Scrum
Rapid Application Development
ADOPTION
Data Analysis
Community Management
Product Roadmap
CRM
TECHNICAL SKILLS
Data Modeling with Excel
Salesforce Certified
Tableau
OmniGraffle
Balsamiq
SQL
Google Analytics
Keynote & PowerPoint
03 Experience
2017-Present
Amazon
PRODUCT & CUSTOMER INSIGHTS MANAGER
Lead CX research and customer insights programs for the Alexa voice assistant.
2014-2017
JFIVE
PROGRAM MANAGER & PRODUCT DESIGNER
Engagement Lead for early stage innovation consulting firm specializing in experience design.
2012-2014
IBM
STRATEGY & ANALYTICS CONSULTANT
Strategy & Analytics consultant specializing in business transformation projects with banking, healthcare, technology and energy clients.
2010
ELASTIC PATH
Sales & Marketing Coordinator (Co-op)
Led Salesforce implementation and dashboard reporting, capturing sales pipeline data to inform strategic sales and marketing initiatives.
2007-2012
BEEDIE SCHOOL OF BUSINESS, SIMON FRASER UNIVERSITY
Honors BBA (Management Information Systems & Marketing)
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Co-op work terms at Elastic Path Software, Sierra Systems and IRIX Design
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Competitor and winner of inter-collegiate case competitions in Canada and abroad
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International exchange program at the Vienna University of Economics & Business
CONTACT
Contact me using the form on this page or with the info below.
Tel: 1-206-883-2180